The Complaints Team had made multiple attempts to contact the casino regarding the player’s delayed withdrawals but received no response. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino’s finance department. Consequently, the complaint was marked as «unresolved,» and the player’s situation was documented in hopes that the casino might reconsider its approach in the future. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. More information about which bonuses are available in your region can be found in the ‘Bonuses’ section of this review.
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Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. In addition to online slots, the club offers more than 200 live dealer games and approximately 100 tables. These demos enable players to explore game features and mechanics thoroughly without risking real money, supporting skill development and familiarization before real wagering. The platform offers a diverse range including slots with progressive jackpots, multiple variants of blackjack and baccarat, as well as live dealer games like Lightning Roulette and VIP Blackjack.
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Player’s withdrawal is delayed due to verification issues.
The player from Ireland had been waiting for a withdrawal for less than two weeks. The player from Germany had been waiting for his payout from Caspero since September 27th and had received only standard responses regarding the withdrawal process. A selection of games from multiple game providers have been checked and NO fake games have been found. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. To view the casino’s user reviews, navigate to the User reviews part of this page. We determine the overall user feedback score based on the player feedback submitted to us.
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People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. As we are slots enthusiasts, we are focused on providing you with thorough details about online slot machines. Sign-up on our bonus newsletter to get 100 free spins and new hot bonuses! No-deposit offers sometimes appear via affiliates, but they’re not a permanent feature and always come with their own terms, so treat them as a nice extra rather than a guarantee. For a young brand, Caspero Casino’s transparency here is better than average, but – as always with offshore-licensed casinos – it pays to keep reasonably modest balances in your account and withdraw profits regularly.
We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at. Considering its size, this casino has a very high sum of disputed winnings in complaints from players.
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