Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at. Every reputable online casino will have a page dedicated to terms and conditions where players can read into all the rules and requirements of being a member.
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- However, due to a lack of response from the player, the complaint had been closed for the moment.
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You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 The Complaints Team marked the complaint as ‘resolved’ following the player’s confirmation of receiving all funds. The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests.
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Consequently, the complaint was marked as «unresolved,» and the player’s situation was documented in hopes that the casino might reconsider its approach in the future. Please note that some of these may only be available to players from selected countries. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs. We only calculate it after a casino has at least 10 reviews, and we have only received 2 player reviews so far. At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. It’s not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
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The situation remained pending as the team awaited any potential response from the casino. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint. The player from Germany had requested a withdrawal prior to submitting their complaint. The issue was marked as resolved following the player’s confirmation of receiving the winnings.
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